SHIPPING & RETURNS
We assure you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. After you proceed with your order, leave the rest to us.
The cost of shipping is for delivery to the UK Mainland only.
Delivery time typically takes 5-7 business days for orders to UK. Delivery time starts from the day you place your order to the day one of our delivery associates makes a first attempt to deliver to you.
Wags 2 Riches Pet Services does not accept returns or exchanges unless the item that the customer purchased is defective or different from the product they ordered. If the product is defective, it may be returned within 14 days of purchase.
Customers must contact Wags 2 Riches Pet Services within this period through the following address: email@example.com. The customer must indicate their order number, product name and defect with photos, location of customer and date the product was received if request for return is made via the email.
Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we shall replace the product or refund the purchase price, using the original method of payment, minus any shipping charges. Once a refund is issued, your banking institution may take up to 10 business days for this to be applied to your account.
All payments are taken through the Paypal checkout to keep your details safe at all times.